Effective Date: October 14, 2023
Introduction: At eProsperFy, we are committed to delivering top-tier web development services that meet your business needs. This policy outlines our approach to delivering these services to ensure a smooth and successful collaboration.
Service Initiation:
- Upon agreement and payment, our team will initiate the project within the mutually agreed upon timeframe.
- An eProsperFy project manager will be assigned to your project, serving as your main point of contact throughout the process.
Development Process:
- We follow a structured development process that includes regular milestones and updates.
- You'll have the opportunity to provide feedback at various stages to ensure the project aligns with your vision.
Delivery and Launch:
- Once the project is completed and approved by you, we'll proceed with the launch or implementation of the web development work.
- We ensure that your website or digital solution is seamlessly integrated into your online presence.
Training and Handover:
- If training is included in the project, we'll schedule a suitable time to provide instruction on managing your new digital solution.
- Upon project completion, we'll hand over all necessary documentation and access details.
Support and Maintenance:
- We offer ongoing support and maintenance services to address any issues, updates, or improvements as needed.
- Our commitment to your success extends beyond project completion.
Communication:
- Clear communication is crucial. We'll maintain open lines of communication throughout the project via email, phone, online meetings, etc. You will have 24/7 access to your Shopify store as we are building, modifying or otherwise working on it.
- Your questions and concerns will be addressed promptly by our dedicated team.
Client Responsibilities:
- Timely responses and feedback are essential for project progress.
- Any requested materials or information should be provided promptly to prevent delays.
Completion and Satisfaction:
- We consider the project complete when both parties are satisfied with the final results.
- Your satisfaction is our primary goal.
