Welcome to our Shopify virtual agency Learn more

Providing all of your Shopify needs under one virtual roof

eProsperFy's Fresh Digital Headquarters

Welcome to the eProsperFy FAQs page, your gateway to clarity and comprehensive insights into our services. Here, we've compiled the most frequently asked questions to provide you with quick and detailed answers.

Our aim is to ensure that your journey with us is smooth and successful, and these FAQs are designed to address common inquiries about our Shopify services.

From understanding the process of migrating your e-commerce store to Shopify to discovering how we can enhance your online presence, our FAQs cover a broad spectrum of topics. We're here to demystify the intricacies of Shopify and our services, empowering you to make informed decisions for your online business.

While we've endeavored to include the most common questions, we understand that every client's needs are unique. If you have queries that go beyond these FAQs, please don't hesitate to reach out via our Contact page. We're committed to providing prompt and detailed responses, ensuring you have all the information you need to make your e-commerce journey a resounding success.



How do I place an order for web development services?

To place an order, simply visit our website and select the service you need. Follow the prompts to complete your order and make a secure payment. For those services that require a quote please provide the requested information. Once we return the quote you can make the required deposit or payment.

What is the process after I've placed an order?

After placing an order, our team will initiate the project within the specified timeframe. A project manager will be assigned, and you'll have regular milestones and updates.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are able to alter or cancel it before our work starts. After that window of time, cancellation will not be possible.

Returns and Refunds

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

How can I track the progress of my order?

You will have 24/7 real time access to your store as we build or modify it. We'll also maintain open communication throughout the project via specified channels, ensuring you're updated on the progress and can provide feedback.

How do I receive a refund?

Generally we don't offer traditional product refunds since our products and services are digitally delivered. But our refund policy is designed to provide you with flexibility and peace of mind.

Web Development Services

What platforms do you specialize in for web development?

We specialize exclusively in Shopify web development. Our team is dedicated to mastering this platform inside and out.

Can you migrate my existing website to Shopify?

Yes, we offer seamless migration services from other platforms to Shopify, preserving data and SEO rankings.

How long does a typical web development project take?

Project timelines vary depending on complexity, but we'll provide you with an estimated timeframe during project initiation.

Support and Maintenance

What kind of support do you offer for completed projects?

We offer ongoing support and maintenance services to address any issues, updates, or improvements as needed.

Is support available 24/7?

Yes, our support team is available around the clock to assist you, ensuring your peace of mind.

Billing and Payments

What forms of payment do you accept?

We accept major credit cards and PayPal for convenient and secure payments.

Are your prices competitive?

Yes, we offer competitive pricing to make high-quality Shopify development accessible to businesses of all sizes.

Client Training

Do you provide training on managing Shopify stores?

Yes, we offer hands-on training to equip you with the skills to confidently manage the backend of your Shopify store.

Customization and Themes

Can you customize the design and appearance of my Shopify store?

Absolutely, we can make elegant theme edits to match your brand's identity and captivate your audience.

Code and Development

What coding languages do you work with?

We're proficient in Liquid, HTML, CSS, and JavaScript, allowing us to customize the backend code to meet your needs.

Project Feedback and Revisions


How can I contact your team for questions or support?

You can reach us via our Contact page. Our support team is ready to assist with any inquiries.

Project Communication (Shopify Development)

What is the primary mode of communication during web development projects?

We use tools such as Figma and Markup, that allows you to comment on designs and your store.

Client Satisfaction

How do you ensure clear communication throughout the project?

We maintain open lines of communication via [specified channels] to keep you informed and involved in the project.

What happens if I'm not satisfied with the final project?

We consider the project complete when both parties are satisfied with the final results. Your satisfaction is our primary goal.

Web Development Pricing

What factors influence the pricing of web development projects?

Project pricing depends on factors such as project complexity, scope, and specific client requirements. We provide customized quotes to ensure transparency.

Client Data Security

How do you ensure the security of client data during web development projects?

Client data security is a priority. We implement industry-standard security practices to protect your sensitive information throughout the project.

Project Feedback and Revisions

Can I request revisions during the web development process?

Yes, we encourage client feedback and offer opportunities for revisions to ensure the project aligns with your expectations. You can make as many revisions as it takes to make you store perfect; just the way you want it.